FAQ

What is Ex Load?

Ex Load is a cloud storage service and can be used for different purposes:

– As a secure remote storage capacity for important data backups. One that is available online from any country in the world.
– As a tool to send files to one or several recipients that requires much less traffic resources and provides more reliability and security than regular email attachments.

– As a way to quickly and safely share files with your friends and colleagues.

Help, I can’t sign in or I forgot my username/password

If you have forgotten your login or password we can send a reminder to the email address you provided at the time of registration. Just enter your email at password reminder page and press “Remind me my password”. You should receive your username and password to your mailbox in 5-10 minutes (usually less). Be sure to check your spam/junk folder if you have not received it.

If you continue to have problems logging in, please submit a request at our contacts page so we can assist you with that.

I have found a Ex Load file download link on the web. How can I download the file from your service?

To download files from Ex Load you must access the files using the unique URLs provided by the person who uploaded the files. After you access the file you need to click the button “Create download link”. If you do not have premium account at Ex load, you’ll need to wait while your download link is being generated and then enter captcha text. After that you will be provided with download link and can save a file to your computer. Premium account owners are provided with the download link immediately.

Can I resume downloads?

Yes, but only if you have a Ex Load premium account. Premium accounts support download accelerators which allow you to resume broken or incomplete downloads.

How do I upgrade to a premium account?

If you need more storage space at ExLoad servers or you want to download more files at faster speed you can upgrade to a premium account at the upgrade page. All payments are 100% safe, secure and confidential.

Is Ex Load storage secure for hosting my confidential data?

The files you upload to Ex Load are not publicly accessible and can only be downloaded by you. Nobody can access your files on our highly secure servers without your permission.

What is the advantage of a premium account on Ex Load?

It is much easier to download large volume of data with a premium account. For those who frequently download files from our service, the premium account is a must-have, as it provides the highest download speed and bandwidth, thus saving you a lot of time. Using your favorite file manager for multithreaded downloads and flexible process management is only available to premium account holders. What is also important, only premium owners can upload files via FTP.

How can I cancel my premium account renewal subscription?

To cancel your premium account renewal subscription you also need to contact our support team.

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